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Frequently Asked Questions

Company History

www.IndianGiftGuru.com is secured on line gift portal from Labella Store, a very reputed gift store from Lucknow, is pioneer in the field of Gifting since 1970 .We have been catering to our customer's gifting need since then.

Why to buy from us?

www.IndianGiftGuru.com is very secured online shopping experience accessible from any where in the world. No other gift portal can understand gifting better than us as we have gained expertise in this field by understanding customer requirement based on their feedback to cater them better.

What is so special about our gift portal?

IndianGiftGuru.com provides you a genuine and true value of a product. We have always believed that you always require a very special gift for your relatives ,friends and Collogues .This gift is a replica of your emotions and sentiments and you always send them the very best. Our products are self picked keeping in mind the quality, look and affordability to our valued customers as every penny counts.

We have ready stock of items displayed on our web site for sale unless ordered in bulk. So products you intend to buy are our genuine purchase before launching to our website and readily available for delivery.

What are our products?

We have made very strong reputation of providing exclusive gifts to our Customer. Right now we have the expertise to cater to all customer segment gifting needs .Our list of gift collection is Exhaustive: Perfumes, Novelties, antiques , and Ladies handbags, Artificial and Semi precious Jewellary, hair Accessories and many more.

We specialize in providing gifting for all Major festival like Holi, Deepawali, Rakhi (Rakhsha Bandhan),Bhai Duj , X-mas , New Year and all regional festivals etc.

Similarly we have wide variety of gifts for Valentine's Day, friendship day, Father's day Mother's Day, Birthdays, Wedding Anniversary and farewell etc .

At Labella Store Online gift portal IndianGiftGuru.com where we try our best to process your online gifting needs.

What are modes of payments of order and delivery of product?

We only process orders upon on line payment through international recognized and secured payment gateways. We process your order only when we receive the payment in our bank account.

Is our shipping safe and economical?

Yes. Our shipping is very safe and economical. For shipping we have tie up with India’s most reputed Courier Services. So you have to be content with the quality of product from our side and delivery from very reliable shipping so it makes a safe and timely delivery of quality product. This is what a content customer wants.

How long does it take to deliver order nationally?

For online orders, it takes minimum 4-7 days to deliver any product at your doorstep (excluding Sundays and other Holidays) in India after the day your payment are through and cleared.

Please note that order placed after 4pm ( IST) will be shipped on the next working day .

What are delivery zones in India ?

We provide delivery throughout India for all online products specified in Delivery Zones in India (nationally) only. There are certain areas where Service of Blue dart is not available .Pl refer to delivery zone for cities where deliveries are made prior to purchase of the product.

How long does it take to deliver order nationally and internationally ?

Similarly it shall take 8-12 days to deliver a product out side India at your doorstep (excluding Sundays and other Holidays) in India after the day your payment are through and cleared .

Do you deliver every where internationally and in remote areas too?

We do deliver almost everywhere.

But there are certain remote areas which take a bit longer to deliver. For international Orders remote area charges are applicable where direct service is not available. Minimum remote handlings Charges of 20 USD onwards are applicable. But these charges varies as per courier company’s notification and bye laws .Such orders takes extra days to deliver the product.

For areas you have doubts of delivery destination or already faced delays from other websites, Pl writes to us prior to booking of order. Only after confirmation from our side, buy the product on line.

Please note that order placed after 4pm ( IST) will be shipped on the next working day .

Shipping Weight and products weights are different so how do you charge for shipping ?

Our charges are based on volume of the particular product(s) . Shipping is calculated on Volumetric Weight of the product or the product weight which ever is higher. If you buy multiple products or a product in multiples , total shipping charges shall be cumulative total of the each product’s volumetric weight or the total product(s) weight which ever is higher. This is as per shipping philosophy from any standard Courier.

You can also view the shipping charges on every product(s) in calculate shipping charges section .

How to ensure product I am ordering shall reach in time ?

If you need delivery on stipulated date or before , you have to book your order 6-7 days before .

What if the product is not delivered in time or not delivered at all during normal deliveries or deliveries during festival occasions ?

The company will not cover delivery delays due to customer unavailability or if the given address is not valid. So to avoid further error or delays in shipment you are requested to submit your correct & complete details of your address followed by pin code & landmark to reach the address .Also provide shipper telephone number to enable timely delivery of the product...

During festival time Delivery within 3-4 days may/may not be not possible, if you are placing your order for any Festival like Rakhi/Deepawali/New Year/Valentine 5 -6 days before the Occasion. It will reach to Shipper Address before or on the Special Occasion/Festival day. But in case if you have placed your order just before 3-4 days before Festival. We won’t be able to provide you delivery on Festival day or before. This order may reach late .So to avoid such delays , book the order 6-7 days before specially for festivals or big occasions.

What is the return policy for perishable items ?

For perishable items delivery shall be made only once. If the items is not delivered due to wrong address or the person at destination address is not available or their premises is closed or locked or refusal to accept the parcel .No refund of money, or products being perishable in nature , in such cases shall be entertained.

What shall happen to un-delivered Products nationally and internationally ?

For shipping nationally in India , if products are to be re-delivered due to customer unavailability or if the given address is not right ,Customers shall be notified thru e mail for non delivery with reason .For re-delivery customer shall have to again bear to and fro charges to re-deliver the product. In such cases they have to contact our customer Care help desk. Returned and un-claimed product queries shall not be entertained after 1 month of ordering the product (Non perishable Items). .

For international deliveries it shall not be possible to redeliver and return the products too as it is not possible to get the product back to India and re-deliver.

Who is to bear the octroi charges if any ?

Person at the receiving end is to bear octroi charges if applicable. Product shall only be delivered once he/She pay the due charges. If denies , product shall be termed as non-delivered due to receiver unwillingness. In such cases no refunds / re-delivery to the same or other address shall be made.

What if product is received in damaged condition or the product is defective ?

We take utmost care that product are proper and reaches you safely .We do extra cushioning and packing to protect the product during shipment. Despite this if the product is received in damaged in shipment, we shall not take any responsibility for replacement. .

Similarly if the product is defective , but it rarely happens ,we shall replace it (but not damaged products during transit ) .If the same product is not available we shall refund the money after deducting due handling charges if any. We shall accept the product only if it is in proper packing and accompanied with invoice sent along with product .customer Shall arrange for sending such products at own cost.

What if the exact product which you have selected is not delivered at your end ?

We guarantee to deliver the exact product which you have selected. We shall try our best to deliver the same product or alternate but better product of the same kind and quality if the ordered product is not available..

We never try to enhance the product image for enhanced look or pricing . We try to provide the real picture of the product to make it easier for you to buy your product. Product Specification (Image and Description and Dimensions) are only indicative and to make you visualize what the product is all about . Actual Product Dimensions may vary slightly from above or due to next availability of product with our vendors..

But in case you have received ‘altogether a different product ‘ due to any reason. And if exact product due to any reason is not available in our stock . We shall make request to buy another product if you want by paying difference amount in our bank .If you don't agree to above we shall refund the payment within 15 working days to your account.

Which card do you accept ?

We accept the following . Credit Cards - MASTER Card / VISA / Amex (American Express) / JCB / Switch/ Solo/ Giro / Pay Pal. /Diners Club. .

Net Banking/Debit Cards – Axis Bank/Barclays//Canara Bank/City Bank/Corporation Bank /cosmos Bank /Deutsche bank/ HDFC Bank / ICICI Bank/Indian Overseas Bank /INGVyasa /Karur Vyasa Bank Limited /Kotak Mahindra Bank /Punjab Natioanl Bank / Standard Chartered /State Bank of India/ Union Bank /Yes Bank.

Is your site secured for on line debit/credit card transactions ?

We have tied up with PAY PAL for on line debit/credit card transactions . PAY PAL is high reputed and secure payment gateways . They are directly integrated with online net banking facilities of various banks of India and abroad allowing our website customers to pay securely for their gifts directly through their personal bank accounts. .

Hence we do not come into picture while you do money transactions on line. .

Further Pay Pal is registered with Verisign (see below), the world's best and most trust worthy Net Authentication Agencies..

VeriSign Secure seal in our web site gives you complete satisfaction of your account information and payment transactions using CVM .

What is Card Verification Method (CVM) ?

The Card Verification Method, or CVM, consists of a 3 or 4-digit numeric code that is printed at the back of the credit card along with (after) the credit card number, where the cardholder signs in his signature on the card. This additional 3 or 4 digit numeric code is not embossed on the card or available in the magnetic stripe. This additional 3 or 4 digit is code is featured / incorporated on all Master Cards and Visa cards issued worldwide, including cards "Valid only in India and Nepal". Visa calls this security feature as CVV2 and Master Card calls it as CVC2.

Why CVM?

The purpose of CVM is to ensure that the person submitting the transaction is in possession of the actual card, since the code cannot be copied from charge slips / receipts. CCAvenue requests our customer to provide this numeric code for your order and submits it with the authorization through the Citibank gateway. The card processor (i.e. Visa or Master Card) will then validate the code supplied with the number on record for the specific card, and return a match/no-match

What you should know before buying on line from our website ?

IndianGiftGuru.com is a website provides services all over India and internationally and sends your near ones a range of invaluable gifts. All products appearing in IndianGiftGuru.com that you intend to buy shall subject to the terms and conditions . Pl refer to terms and conditions section before you .

Buy a product from our website .

Who can buy from our website ?

Only members can use the site by signing in and complying with the terms & conditions of the company. For opting membership the age should be 18 years or, over and for a minor i.e. at least 13 years of age and above may use this Site for purchase of items only under the supervision of their parents or legal guardian who agrees with the Terms & conditions.

Can we terminate a membership ?

IndianGiftGuru.com reserves the rights to end membership and refuse to provide the buyer with the authority to use the Site, if we find any unfavorable act against the company. In future the site will not be available to a person whose membership has been terminated from IndianGiftGuru.com for any reason. .

If you are registering as a businessperson, you must show that you have authority to join the unit to this User Agreement. Unless specified the materials on this website are directed solely at those who access this website from India. Those who choose to access the Site from outside India are responsible for compliance with local laws. By using the services of IndianGiftGuru.com you agree with the Terms and under which circumstances orders are cancelled ?

We reserve the rights to cancel the order which is very rare , with or without any valid reason . This could happen only if stock of item exhausts due to bulk order but this is remote possibility as we are inventory controlled website. We accept orders only if it is in our stock. We never believe in buying items after you have purchased the product like other on line gift websites . .

Upon such circumstances we shall revert back to you through e-mail mentioning your money refund details even if we accepted your order and payment is made.

What if you have been overcharged or undercharged by mistake transition errors ?

It is a very remote possibility but in case we have undercharged you due to any error during order processing, we shall mail you stating the reason . If you agree to pay the difference amount and deposit the money in our account. We shall process your order immediately . If you don’t agree to purchase the product then your order will not be considered and desired amount will be credited to your account within 15 days to your bank account after deduction of due charges and you will be informed through email that the your money has been refunded..

If by mistake we have over charged for product you purchased. We shall refund the difference money excluding standard deduction made , back into your account. This may take 15 days to appear into your bank account.. We always put our best effort to provide the lowest prices possible rates on IndianGiftGuru.com . .

In case we receive a cancellation notice from your side and the order has not been dispatched by us, we will cancel the order and refund the entire amount within 15 working days after due refund processing deductions . On the other hand, on cancellation of an order after it has been dispatched from our side we shall not be able to refund the money in any circumstances and product can not be returned. We expect that no difference of opinion will happen from customer side regarding cancellation of order.

How shall I track my order ?

You can track your order by following link below and insert your delivery details sent thru mail to you . .

http://www.bluedart.com

Are accessories are part of the product shown ?

In general accessories shown with the product images are not the part of the product unless other wise stated.

What is our privacy Policy ?

Our website only sells legitimate gift and utility products .We only store Customer Information for processing of order safely or intimating them for new products if they opt for this service. We do not sell their personal information like name, address , contact no and email id...

We do not store any debit/credit card information .In fact at the time of check out, all sensitive information regarding card details shall be undertaken by Verisign secured payment gateways who does the transaction in SSL mode (encrypted mode ) for safe money transaction bypassing us .

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